icon-account icon-arrow-right icon-arrow-down icon-arrow-next icon-arrow-next icon-cart icon-close icon-glasses icon-menu icon-search social-airbnb social-amazon social-behance social-blogger social-buffer social-codepen social-dailymotion social-dribbble social-envato social-evernote social-facebook social-fancy social-feedly social-flickr social-foursquare social-github social-google social-instagram social-invision social-linkedin social-medium social-paypal social-periscope social-pinterest social-producthunt social-reddit social-rss social-scoopit social-skype social-slack social-snapchat social-soundcloud social-spotify social-tumblr social-twitter social-viadeo social-viber social-vimeo social-vine social-whatsapp social-wordpress social-yelp social-youtube payment-american_express payment-bitcoin payment-dankort payment-diners_club payment-discover payment-dwolla payment-forbrugsforeningen payment-jcb payment-google_wallet payment-laser payment-maestro payment-master payment-paypal payment-solo payment-switch payment-visa

Viberg is a leading luxury footwear manufacturer based in Victoria, BC. Founded in 1931, the company is now in its third generation and is entirely family owned and operated. We produce high-end casual footwear that is sold direct to consumers through Viberg.com and distributed to over 50 wholesale accounts around the globe. We are experiencing a period of growth and we are looking for capable, motivated, people to join our team on the ground level and help with the transition.

Viberg is looking to hire a full-time Customer Service Specialist. This individual will be responsible for maintaining day-to-day customer service related to Viberg.com via email, phone, live chat and in person. Additional responsibilities include inventory maintenance, refund / exchange processing, order fulfillment, etc. This a 9-5, Monday-Friday position based in our office / warehouse with occasional hours spent at our manufacturing facility.

  • Minimum two years customer service experience in relevant industry.
  • Strong organizational and team skills.
  • Familiarity with global menswear market.
  • Understanding of luxury retail and the level of quality associated with it.

Starting salary based on relevant experience. Target based incentives and benefits.
Two week in-house training period.

Please forward cover letter and resume to info@viberg.com with the subject line: Customer Service Specialist